How Usability Testing Shapes Real-Time Systems: Enhancing User Experience

Posted: June 20, 2018 by Natalya Rahmany

Understanding Usability Software Testing: Enhancing User Experience

Usability testing is all about how users experience a system, focusing primarily on their interaction with it.

This topic caught my attention after a spirited debate with a project manager at work. Our disagreement stemmed from differing views on usability testing in real-time systems.

The catalyst for this professional exchange was a routine interview question posed to a potential tester: “What tests can be performed for an elevator array?” The candidate responded with test cases covering various types, including sanity, functional, load, hardware, and usability tests.

usability testing

I initially considered the responses comprehensive, until the project manager asked an unexpected question: “What about testing the air conditioning system?” The rationale: in the absence of air conditioning, the value of the lift diminishes—a classic example of user experience.

Why the debate? Well, my career has predominantly revolved around real-time systems. In this realm, the focus is often on intricate processes and algorithms, placing less emphasis on user experience—a philosophy of “the user should know what they’re doing.”

But perhaps that’s not the whole story.

Real-time systems have evolved. There’s a growing acknowledgment that involving users early in requirements and testing phases matters. Projects now begin defining User Experience (UX) right from the start.

Why does “user experience” matter so much, especially in real-time systems?

Consider this: users interact with these systems daily. Ensuring an intuitive, user-friendly experience is paramount. An unintuitive system can lead to irritation and eventual abandonment.

Ever encountered software that lacked user input during design? It often results in comments like: “The system isn’t user-friendly,” or “There are too many unnecessary clicks.”

Usability and user-friendly tests are now as crucial as any other test, particularly for systems with a UI component.

Do you find this post helpful? Share your thoughts in the comments.

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    I haven’t checked in here for some time as I thought it was getting boring, but the last several posts are good quality so I guess I’ll add you back to my everyday bloglist. You deserve it my friend 🙂

  • zortilonrel January 25, 2021 at 7:48 pm

    I have not checked in here for some time because I thought it was getting boring, but the last few posts are great quality so I guess I will add you back to my everyday bloglist. You deserve it my friend 🙂

    • Natalya Rahmany January 27, 2021 at 1:55 pm

      You are welcome to subscribe to the productive hut and receive all fresh articles. Thank you for your warm words!

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